Customer Self-Service B2B Order Portal Delivery
A B2B Order Portal That Reduces Sales Load and Improves Customer Experience.
Give customers a professional way to place repeat orders, view contract pricing, and track fulfilment—while your internal team benefits from cleaner data and fewer manual requests. A B2B order portal becomes a scalable channel, not a support burden.
- Contract pricing: customer-specific tiers, discounts, and product visibility.
- Fast reorders: order history, saved lists, and quick checkout.
- Order tracking: statuses, documents, and delivery milestones.
- Integration-ready: connects to CRM/ERP workflows for clean execution.
Customer access
Roles and permissions.
Ordering
Fast repeat purchases.
Contract pricing
Customer-specific rules.
Order tracking
Statuses + documents.
Integrations
CRM/ERP alignment.
What a High-Performing B2B Portal Actually Needs
B2B customers don’t want a “shop”. They want speed, clarity, and confidence: the right catalogue, the right price, the right status. This portal is designed around operational reality and long-term maintainability.
Customer-specific catalogue
Show the right products to the right customer group, with commercial visibility rules and clean navigation.
Pricing that matches agreements
Contract pricing, tiers, discounts, and approval-based exceptions—aligned with your wholesale rules.
Fast ordering + reorders
Saved baskets, repeat orders from history, templates, and minimal friction checkout.
Tracking, documents, and clarity
Order statuses, delivery milestones, invoices, and supporting documents in a single customer view.
What Improves in 30–90 Days
The outcome is scalable customer service: fewer manual requests, faster ordering, and stronger commercial control.
-
Reduced sales admin workload
Customers self-serve repeat ordering and documentation.
-
Higher reorder velocity
Saved lists and order history reduce friction.
-
Cleaner data and fewer exceptions
Rules-based ordering improves process discipline.
-
Better customer experience
Clear pricing, statuses, and documents increase trust.
Delivery Package
A portal designed to scale and stay maintainable.
Clear workflows, commercial governance, and integration touchpoints—so the portal remains stable as customer usage grows.
Want a portal roadmap that won’t turn into a support nightmare?
Request a free architecture review and get a practical plan for ordering flows, pricing rules, and CRM/ERP alignment.
Typical response time: within 24 hours • Clear scope & timeline • Documentation included